Privacy Policy

Last Updated: October 2025

Introduction

statlabso is committed to protecting your personal data and respecting your privacy rights. This Privacy Policy explains what personal information we collect, how we use it, how we protect it, and your rights regarding your personal data. We comply with Singapore's Personal Data Protection Act (PDPA) and international data protection standards in all our operations.

Information We Collect

Contact Information

  • Name and email address (required for inquiries and enrollment)
  • Phone number (optional, if provided)
  • Postal address (if you enroll in programs)

Usage Data

  • IP address and browser information
  • Pages visited and time spent on our website
  • Referring website and navigation patterns

Educational Data

  • Program enrollment information and academic background
  • Assignment submissions and project work
  • Assessment results and program completion records

Communication Data

  • Messages sent through contact forms
  • Email correspondence with our team
  • Feedback and survey responses

How We Use Your Information

Service Delivery and Communication:

  • Processing program inquiries and enrollment applications
  • Delivering educational content and course materials
  • Providing technical support and academic guidance
  • Sending program updates and administrative communications

Analytics and Improvement:

  • Understanding how visitors use our website
  • Improving program content and delivery methods
  • Analyzing student performance and learning outcomes
  • Developing new programs based on student needs

Marketing Communications (with consent):

  • Sending information about new programs and offerings
  • Sharing relevant statistical education resources
  • Inviting participation in surveys and feedback

Legal Compliance:

  • Meeting regulatory and tax reporting requirements
  • Maintaining records as required by Singapore law
  • Responding to legal requests and protecting rights

Legal Basis for Processing

We process your personal data based on the following legal grounds:

  • Consent: For marketing communications and optional data collection
  • Contract: To provide educational services you have requested
  • Legitimate Interest: For business operations, fraud prevention, and service improvement
  • Legal Obligation: For tax compliance and regulatory requirements

Data Protection Measures

We implement comprehensive security measures to protect your personal data:

  • Encryption of data in transit and at rest using industry-standard protocols
  • Secure servers with regular security updates and monitoring
  • Access controls limiting data access to authorized personnel only
  • Regular security audits and vulnerability assessments
  • Staff training on data protection and privacy best practices
  • Incident response procedures for potential data breaches

In the unlikely event of a data breach that may affect your rights, we will notify you and relevant authorities within 72 hours as required by law.

Data Retention

We retain personal data only as long as necessary for the purposes described:

  • Inquiry Data: 3 years from last contact
  • Student Records: 5 years after program completion
  • Financial Records: 7 years (legal requirement)
  • Marketing Data: Until consent is withdrawn

After retention periods expire, we securely delete or anonymize personal data. You may request earlier deletion by contacting us.

Third-Party Services

We may use the following third-party services that process personal data:

  • Analytics: Google Analytics for website usage analysis
  • Email Services: For sending course communications
  • Hosting: Secure servers for website and data storage
  • Payment Processing: For tuition payment handling

These services are bound by their own privacy policies and contractual obligations to protect your data. We only share data necessary for service delivery.

Your Rights

Under Singapore's PDPA and international standards, you have the following rights:

  • Access: Request copies of your personal data
  • Correction: Request corrections to inaccurate data
  • Erasure: Request deletion of your personal data
  • Portability: Receive your data in a structured format
  • Object: Object to certain processing of your data
  • Withdraw Consent: Withdraw consent for data processing at any time
  • Complain: Lodge complaints with data protection authorities

To exercise these rights, contact us at [email protected]. We will respond within 30 days of receiving your request.

Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience:

  • Essential Cookies: Required for website functionality
  • Analytics Cookies: Help us understand visitor behavior
  • Preference Cookies: Remember your settings and choices

You can manage cookie preferences through our Cookie Policy page or your browser settings.

Contact Information

For privacy-related questions or to exercise your rights:

Email: [email protected]

Phone: +65 6492 7318

Address: 2 Science Park Drive, Ascent Building, #03-07, Singapore 118222

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes by posting the updated policy on our website and updating the "Last Updated" date. We encourage you to review this policy regularly to stay informed about how we protect your personal data.